Dracula is operated by Excite Ultra Media Ltd and was launched in 2025. We hold a licence issued by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2, which sets the regulatory framework within which we run the platform. That licence is not a formality — it comes with obligations around how we handle player funds, how we respond to complaints, and how we conduct ourselves day to day. We take those obligations seriously because they are the basis on which you can trust us with your time and money.

How We Are Held Accountable

The Anjouan Gaming Authority requires us to meet defined standards across security, fairness, and financial conduct. If we fall short, that licence is at risk. Beyond the regulator, we are accountable to you directly. When something goes wrong — a withdrawal that takes longer than expected, a bonus that does not credit correctly, a technical fault during a session — we expect ourselves to respond clearly and promptly. We do not consider a complaint closed until the player understands what happened and, where we were at fault, until we have put it right. That is not a policy statement; it is simply how we think a site should be run.

Player Money and How We Handle It

We keep player balances separate from the operational funds we use to run the business. This means that the money you deposit is not used to pay our suppliers, cover our overheads, or fund anything else on our side. It sits in a dedicated account and is available for withdrawal when you request it. Withdrawal requests are processed within 0 to 48 hours depending on the method you use, and the minimum withdrawal amount is £20. We support a range of withdrawal routes including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrency options including Bitcoin, Ethereum, and Tether.

We are also straightforward about safer gambling. The platform is built with tools that let you set limits on your deposits and activity. We do not make those tools difficult to find or use. If you need to take a break, you can. We would rather lose a session of play than have someone on the platform who should not be there.

When it comes to the providers and payment routes we list, we apply a consistent standard. Every software studio on the platform — including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, and others — is an established name in the industry with independently audited games. We do not list providers simply because they are available; we look at their track record and the integrity of their products. The same logic applies to payment methods. Every deposit and withdrawal route we offer has been assessed for reliability and security before it goes live.

Dracula is built for players in the United Kingdom who want a platform that is direct about how it works. We are not trying to be everything to everyone. We are trying to get the fundamentals right: clear terms, reliable payments, honest communication, and a platform that behaves the same way whether you are playing on a desktop browser or a mobile one. If you have a question about how we operate, our support team is available to answer it.