This Privacy Policy explains how Excite Ultra Media Ltd, the operator of Dracula, collects, uses, stores, and protects your personal data. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand how your information is handled when you use our web platform.

What We Collect and Why

When you create an account with us, we collect personal information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling requirements. During transaction processing, we may also collect data relating to the payment methods you use — for example, partial card numbers or digital wallet identifiers — solely to facilitate secure and accurate financial transfers.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this information to maintain the security and stability of the platform, detect suspicious activity, and ensure that our services function correctly for you. Cookies and similar technologies help us remember your preferences and keep your session active while you are logged in. You can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your information in order to carry out their duties are permitted to view it. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we may share your information with external parties. Payment gateways and identity verification services receive only the data they need to process your transactions or confirm your identity. Where we are legally required to do so, we may also disclose information to regulatory authorities, including the Anjouan Gaming Authority, which oversees our licence. In each case, data sharing is governed by strict confidentiality obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by applicable law and our regulatory obligations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our customer support channels. We will respond to your request within a reasonable timeframe and in accordance with our obligations to UK-based players.

If we make material changes to this Privacy Policy, we will notify you through the web platform or by email before those changes take effect. Continued use of the platform following notification will constitute your acceptance of the updated policy. If you have questions about how your data is handled, our support team is available to assist you.